WSSC Formal Response regarding Water Pressure Issue

During the previous two weeks of April, the Residences in Woodmore Towne Centre of Glenarden, experienced unusual low water pressure throughout the two weeks. After several complaints and inquiries with the HOA and WSSC, As Mayor and a resident, I took action to check into the issue personally. Within a couple of days, I did receive an official notice and explanation regarding the low water pressure period.

Unfortunately, I received the notice before leaving for a conference and was unable to post this message on the Blog Page. Below is a very professional and courteous response from WSSC:

Good afternoon, Mayor Estes –

My office was forwarded your concern about low-pressure in the Woodmore Town Center Community (Ticket #2758915).

First, on behalf of WSSC, please accept my sincere apology for not notifying you and the residents of this potential impact. Periodically, this main is “shut down” for maintenance repairs; as a result, Woodmore Towne Center residents are impacted by low water pressure. This does not, however, impact the water quality, and the water is still safe to drink and use. This low water pressure is expected to last until repairs are completed around May 25, 2018. In an effort to reach as many customers in the neighborhood, WSSC posted a message on Next Door (see below), and it included the community association. I have also attached a map with information about the impacted customers.

WSSC has worked closely with the City of Glenarden over the past few years on a number of projects, and has been diligent in providing updates and notifications; unfortunately, we were unaware of this work as it was generated from another team. WSSC is reviewing our communications practices in order to be more proactive with this type of work. Because the Woodmore Town Center Neighborhood is relatively new, there was not a full appreciation of the potential impact; however, we will ensure that customers and elected officials are notified of any projects that WSSC is working on in the area.

Thank you for your patience, and I will continue to update you on this project. Please do not hesitate to contact my office or your customer advocate, David Wilkins (david.wilkins@wsscwater.com or cell (301) 648-6953) ) with any questions or concerns.

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Karyn A. Riley, Esq.

Intergovernmental Relations Director

O: 301-206-8228

C:410-227-5519

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